Frequently Asked Questions (FAQ) | Prime Restoration

H1: Emergency Restoration Services FAQ - Prime Restoration

General Emergency Response Questions:

Q: How quickly can Prime Restoration respond to an emergency?

A: We guarantee a 2-hour response time for all emergency calls in our service areas, including Berks County, Lancaster County, Bethlehem, Allentown, Schuylkill County, and Chester County. Our 24/7 emergency line (610) 463-4820 is always available.

Q: Do you work directly with insurance companies?

A: Yes, we work directly with all major insurance companies and can handle the claims process on your behalf. Our team will document all damage, provide detailed reports, and communicate directly with your insurance adjuster to ensure a smooth process.

Water Damage Questions:

Q: What should I do immediately after discovering water damage?

A: First, ensure your safety and call Prime Restoration at (610) 463-4820. While waiting for our arrival:

• Turn off the water source if possible

• Turn off electricity to affected areas

• Remove valuable items from wet areas

• Do not use household vacuums on wet areas

• Do not turn on ceiling fixtures if ceiling is wet

Q: How long does water damage restoration take?

A: The timeline varies depending on the extent of damage and type of water involved. Most residential projects take 3-5 days for drying and restoration. We use advanced moisture meters to ensure your property is completely dry before finishing the job.

Mold Remediation Questions:

Q: How do I know if I have a mold problem?

A: Common signs of mold include:

• Visible mold growth

• Musty odors

• Recent water damage

• Health symptoms like allergies or respiratory issues

• Water stains or discoloration

If you suspect mold, we offer professional inspections and testing.

Q: Is your mold removal process safe for my family and pets?

A: Yes, we use Benefact, an eco-friendly, plant-based solution that's effective against mold while being safe for families, pets, and the environment. Our containment procedures ensure mold spores don't spread during remediation.

Fire Damage Questions:

Q: What should I do after a fire in my property?

A: After ensuring everyone's safety and contacting emergency services:

1. Call Prime Restoration immediately

2. Don't enter the property until cleared by fire department

3. Don't turn on utilities until professionally inspected

4. Don't clean or wipe surfaces (this could harm insurance claims)

5. Document damage with photos if safe to do so

Q: Can you remove smoke odor from my home?

A: Yes, we use professional-grade air scrubbers, ozone treatments, and specialized cleaning techniques to eliminate smoke odor and soot from your property, including soft surfaces like carpets and upholstery.

Cost and Payment Questions:

Q: Do you provide free estimates?

A: Yes, we provide free detailed estimates for all restoration services. For emergency services, we can provide preliminary estimates on-site.

Q: What payment methods do you accept?

A: We accept all major credit cards, checks, and cash. For insurance claims, we can often bill your insurance company directly after deductible payment.

Equipment and Methods:

Q: What type of equipment do you use?

A: We use professional-grade equipment including:

• Phoenix high-velocity air movers

• Commercial dehumidifiers

• HEPA air scrubbers

• Advanced moisture meters

• Thermal imaging cameras

All our equipment meets or exceeds IICRC standards.

Certification and Insurance:

Q: Are your technicians certified?

A: Yes, all our technicians are IICRC certified and regularly undergo continuing education. We're fully insured through Nautilus Insurance Company for your protection and peace of mind.

Service Area Questions:

Q: What areas do you serve?

A: We provide 24/7 emergency restoration services throughout:

• Berks County

• Lancaster County

• Bethlehem

• Allentown

• Schuylkill County

• Chester County

All with our guaranteed 2-hour response time.